Terms and conditions / house rules

1. General

These conditions apply to every offer, session and sale between me, Stefi Fens, and you as the client to which I declared these conditions applicable.

2. My Efforts

I have an obligation to make my best efforts, but no obligation to achieve results. All my sessions will be performed to the best of my knowledge and ability and on the basis of the current state of science. I will inform you as much as reasonably possible about the financial consequences of the change or additions to the agreed sessions.

3. Agreements

If you cannot keep the appointment made, please inform me as soon as possible, but no later than 24 hours before the start of the appointment. If you do not cancel the appointment or do not cancel it in time, I may charge €40 for this. You can cancel or move appointments by email (stefifens@gmail.com) or phone (+31 627 918 298).

If you arrive late for an appointment, the agreed session can still continue within the time left, but the full treatment rate will be charged. If you arrive 15 minutes or more late without any notice, I can cancel the appointment and charge the full treatment rate. If I start the session later than the agreed start time, the fully agreed session will be carried out fully. If I need to reschedule an appointment, I will notify you at least 24 hours in advance.

4. Payment

The prices of the treatments or procedures are stated verbally to you on location. All prices stated include 21 percent VAT. Promotions and offers on the website, in advertisements or via other channels such as social media, are valid for the indicated period. After each consultation, you receive an invoice or, in case of special plans, you will receive the invoice after the first session. This must be paid within 14 days to my account, as stated on the invoice. In addition, this invoice provided can be presented to the health insurer depending on the local laws. The conditions of your health insurer determine the extent to which this reimbursed, non-contracted care is reimbursed.

5. Fees

Prices for our products are subject to change without notice. I reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Personal data & privacy

During the sessions together, I will ask for information that is necessary for the careful execution of our sessions together. This data is recorded in a password protected environment system according to the GDPR & HIPAA.

In addition, you could be invited to use a diet tracking app where you will be asked to give personal information. This app is chosen especially for it following the GDPR & HIPAA.

7. Confidentiality

As a nutritionist I might share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. It will not include any sensitive information. The information will only be disclosed with specific approval of the person being helped (excludes disclosure of illegal or unethical activities).

8. Liability

I am not liable for damage of any nature whatsoever caused by the fact that incorrect and/or incomplete information provided by yourself about relevant physical conditions, medication use, work or leisure activities has not been passed on to me.

9. Complaints

If you have a complaint about a session or a product, please report this to me as soon as possible. I will then provide an adequate response within five working days.

I truly want to offer the best care, guidance and advice and to the best of my abilities. However it can be that you are still unsatisfied with our sessions. It is your right to complain and you can file a complain to SCAG by following the guidance in this link.

10. Law

Dutch law applies to every agreement between us. In the event of an explanation of the content and scope of these general terms and conditions, the Dutch text is always decisive. The most recently filed version or the version that applied at the time the agreement was concluded always applies.