Terms and Conditions

1. General

These conditions apply to every offer, session, and agreement between me, Stefi Fens-Guiu (NouriSenS BV) and you as the client. By engaging my services, you agree to these terms. Only these general terms and conditions apply, deviating conditions will not be accepted.

I reserve the right to amend these terms for the future. Changes will only take effect after they have been clearly communicated to you.

If a situation arises that is not covered by these terms, it will be assessed in the spirit of these conditions.

2. My Efforts

The agreement between us is entered into for the duration of the treatment. I have an obligation to make my best efforts, but no obligation to achieve specific results, your commitment is important. All sessions are performed to the best of my knowledge and ability, in accordance with the requirements of good professional practice and the current state of scientific knowledge.

I will inform you as much as reasonably possible about any financial consequences of changes or additions to the agreed sessions.

Please ensure that all information reasonably relevant to the proper execution of your sessions — including medical history, medication use, work and lifestyle factors — is shared with me in a timely manner.

Where necessary, I may engage third parties for certain activities. The applicability of Articles 7:404, 7:407 paragraph 2 and 7:409 of the Dutch Civil Code is expressly excluded.

3. Appointments

If you cannot keep a scheduled appointment, please let me know as soon as possible, but no later than 24 hours before the start (excluding weekend days). If you do not cancel or cancel too late, I reserve the right to charge for the reserved time. This is available if you do not show up as well.

You can cancel or reschedule by email (stefifens@gmail.com) or phone (+31 627 918 298).

If I need to reschedule an appointment, I will notify you as soon as possible.

4. Payment

Treatment rates are communicated to you prior to your first session and are listed on my website. Prices are VAT-exempt where applicable. Promotions and offers published on the website, in advertisements, or via social media are valid for the indicated period only.

After each consultation you will receive an invoice. I am entitled to invoice periodically. Payment is due within 14 days of the invoice date, to the account stated on the invoice.

Your invoice can be submitted to your health insurer for potential reimbursement. The extent to which non-contracted care is reimbursed depends entirely on the conditions of your own insurance policy.

5. Packages and Cancellation

A programme or package is intended to support your commitment to your own health journey, it is not a mandatory contract. You have the right to terminate the process at any time by notifying me in writing by email. In that case, you will be charged for the sessions already received at the standard individual rate and any remaining balance will be refunded.

6. Rates

Prices are subject to change without notice. I reserve the right to modify, suspend, or discontinue any service or offering at any time. I am not liable to you or any third party for any modification, price change, suspension or discontinuation of services.

7. Liability

I am not liable for damage of any nature arising from incorrect or incomplete information provided by you regarding relevant physical conditions, medication use, work, or leisure activities. I am also not liable if advice is not followed or is followed incorrectly.

Should I be liable for any damage, my liability is limited to the amount paid out by my professional liability insurer in the relevant case. I am never liable for consequential damage, lost profits, or lost savings.

The client indemnifies me against any claims from third parties who suffer damage in connection with the execution of our agreement and whose cause is attributable to parties other than myself.

8. Privacy and Identity Verification

During our sessions I will ask for information necessary for the careful and professional execution of your care. This data is recorded and stored in a password-protected environment in accordance with the GDPR (AVG). I treat all client information as strictly confidential and will not share it with third parties, except where legally required or where you have given explicit permission.

I am required to verify your identity at intake. Please have a valid ID available at our first session, whether online or in person.

For full details on how I handle your personal data, please refer to my Privacy Policy on my website.

9. Continuity of Care

In case of my absence or illness, continuity of care is ensured through a substitute arrangement with a qualified colleague practitioner. For more information, please contact me directly.

10. Complaints

If you have a complaint about a session or a product, please report it to me as soon as possible. I will provide an adequate response within five working days.

In the event of a complaint regarding a treatment, an attempt is first made to discuss this with you. It is also possible to engage an independent complaints officer. This officer can provide support in formulating the complaint or in case of dissatisfaction and helps in seeking solutions. The therapist has the right to be informed of this. The practice is affiliated with the MBOG for this purpose. In addition, the practice is affiliated with a government-recognized dispute resolution body, SCAG. For more information, please visit the website of my professional association MBOG: https://mbog.nl/over-mbog/klachten-en-geschillen/

You can also file a complaint to SCAG by following the guidance in this link.

11. Termination of Agreement

Unless otherwise agreed, the agreement is entered into for the duration of the treatment.

Either party may dissolve the agreement with immediate effect by registered letter if the other party has failed to fulfil one or more of its obligations and remains in default after a reasonable period has been set for compliance, unless the failure is of such minor significance that it does not reasonably justify dissolution. Dissolution may also occur in the event of bankruptcy or suspension of payments.

If I terminate the agreement prematurely, I will arrange for transfer of any remaining work to a third party in consultation with you, unless the termination is attributable to your conduct. Any additional costs arising from such transfer will be charged to you.

12. Applicable Law and Disputes

Dutch law applies to every agreement between us. In the event of any dispute regarding the interpretation of these terms, the Dutch text is decisive. The most recently filed version or the version applicable at the time the agreement was concluded, always applies.

Disputes will first be addressed through mutual consultation. If this does not lead to a resolution, the competent court is the Rechtbank Gelderland, unless mandatory law provides otherwise.

Alternatively, if both parties agree in writing at the time a dispute arises, proceedings may be submitted to the Netherlands Commercial Court (NCC) in Amsterdam, which handles cases in English.